FAQ

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Email returns@alceh.com with your order number and reason for return within 14 days of ordering.

A refund request can be submitted within 14 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund. In the case when the packaging has been opened and the
product has been used, you are eligible for a partial refund.The cost of return shipping is handled by the customer.

Yes, your payment data is completely safe with us. Our store is powered by Shopify, which is PCI DSS compliant, meaning it meets the highest security standards for handling payment information. Shopify uses encryption and secure payment gateways to ensure all transactions and sensitive data are protected. We prioritize your privacy and security every step of the way.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.